"UpSwing Performance Improvement truly gave our organization the insight it needed to understand how we can influence our customers through effective communications."
-Mike McCormick
Principal HSE Engineer
Covidien
"UpSwing has been able, in a very engaging way, to bring to the forefront many of the basic skills that are necessary for a successful customer contact campaign in a very challenging project. The material is extremely interesting, well presented, and has universal application."
-Mark Nealon
Manager, Reliability Improvement
AmerenUE
"UpSwing is my first choice for quality training and consulting. With them I get the content and delivery that I expect, and easy people to work with. One of the advantages of working with UpSwing is that they can take one of their fully developed packages and modify it for our specific requirements or develop a new program from scratch. Either way, I get the program that meets our needs."
-David Moeller
Organization Learning Consultant
Nestlé Purina PetCare
"The benefit to our company + staff was huge! Our employees were very pleased [with UpSwing] and were eager to apply what they learned immediately!"
-Jeff Weiss
Assistant Manager Telephone Contact
Laclede Gas Company
"Increased morale. Created buy in of the team in operating differently in the future—to aid in both operating more efficiently as well as minimizing conflict with another unit. Allowed my team to take more responsibility for their unit’s functions, reducing the level of oversight needed on my part—reducing stress for all."
-Lisa Drake
Chief Actuary
Jackson National Life
"[Our UpSwing speaker] has been a favorite at our annual environmental and safety training conferences for several years now. I have been impressed by her flexibility to make a presentation on a topic of our choosing, or if the topic is left up to her, to select a topic that is timely and relevant to our group. She is entertaining and always injects some fun into an otherwise dry technical training meeting. Meeting evaluations overwhelmingly include requests to bring her back the following year."
-Laura Andrew
Director Environmental Engineering
Sara Lee Bakery Group
"I can tell you with 100% certainty that it [UpSwing training] is making a difference, as I have seen an appreciable increase in complimentary letters and phone calls from our customers following the training."
