Click to receive your copy of Contact, Care, COMMUNICATE: How Interpersonal Skills are the Foundation of Genuine Customer Service. Written by UpSwing Founder and CEO, Stephanie Dollschnieder, this book contains insights gleaned from over two decades of successful training, research, and consultation in the field of customer service.

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Each of our consultative approaches is uniquely designed to address the real and expressed needs of the client.

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​We know that in order to do this successfully, every learning experience must be tailor-made to fulfill the specific needs of the client target group.  We are convinced that effective interpersonal communication skills are foundational to improving every other leadership skill.  For this reason, baked into every learning intervention we provide is an element of communication skills training.  

we get learning right.


Helping you and your organization achieve your strategic development goals is our reason for being.   

About Us

We are a St. Louis based woman-owned, leadership development company. We have been in business for over 20 years.

Upswing Performance Improvement in St Louis

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Our Clients

UpSwing Performance Improvement has provided services to clients in a wide variety of industries. 

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