"UpSwing's services helped my team function at a higher, more effective level with better communication with both our internal client groups as well as our external customers. We were even invited to share our successes at the 2017 CS Week Conference as a result of their work and guidance."
Director of Workload Planning
"[We received] positive feedback from all participants. A very successful training!"
Director of Human Resources
The Magic House
St. Louis Children's Museum
"UpSwing Performance Improvement truly gave our organization the insight it needed to understand how we can influence our customers through effective communications."
Prinicpal HSE Engineer
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« Ces 6 derniers mois, durant lesquels j'ai pu mettre en œuvre les principes du leadership que vous m'avez enseignés, m'ont permis de comprendre, de soutenir et d'accompagner mes collègues de la Caisse d'Allocations Familiales (Caf) dans une perspective de développement de leur performance et de leurs compétences.
Cette expérience et ces connaissances resteront, j'en suis certaine, de solides piliers dans ma vie professionnelle ainsi que dans ma vie privée et je vous suis extrêmement reconnaissante de mes les avoir offertes.
C'est donc sans aucune hésitation que je recommanderais le coaching d'UpSwing à toute entreprise désireuse de créer ou d'entretenir un réel "esprit d'équipe", de permettre à ses employés de croire en eux, en leurs compétences et de les développer. »
Conseillère Technique en Parentalité
Caisse d'Allocations Familiales (Caf)
We thought we would let our clients speak for themselves...
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"We are now on the threshold of delivering exceptional customer service with the concepts and tools UpSwing Performance Improvement provided. They have given us the opportunity to begin the conversation about who and what we want to be in terms of delivering the type of customer service that drives loyalty."
Tim Sanders, PE
Superintendent, Field Operations, Scheduling and Planning
"[Our UpSwing speaker] has been a favorite at our annual environmental and safety conferences for several years now. I have been impressed by her flexibility to make a presentation on a topic of our choosing, or if the topic is left up to her, to select a topic that is timely and relevant to our group. She is entertaining and always injects some fun into an otherwise dry technical meeting. Meeting evaluations overwhelmingly include requests to bring her back the following year."
Director Environmental Engineering
Sara Lee Bakery Group
"Increased morale. Created buy-in of the team in operating differently in the future-- to aid in both operating more efficiently as well as minimizing conflict with another unit. Allowed my team to take more responsibility for their unit's functions, reducing the level of oversight needed on my part-- reducing stress for all."
Jackson National Life
"I must say that when we met some four months ago I was skeptical about that value I could achieve from personal coaching in this area. Looking back, I feel it has been one of the best investments I have made."
Richard Evans, CLU, ChFC, LLIF, FLMI
Senior Vice President, Advisory Sales
English Translation: “These last 6 months, during which I have been able to implement the principles of leadership that you have taught me, have allowed me to understand, support and accompany my colleagues at the Office of Familial Monetary Allocations (Caf) with a view to developing their performance and their skills.
This experience and knowledge will remain, I am sure, solid pillars in my professional life, as well as in my private life, and I am extremely grateful to you for having offered them.
Therefore it is without any hesitation that I would recommend UpSwing coaching to any company wishing to create or maintain a genuine "team spirit", to encourage its employees to believe in themselves, in their skills and to develop.”
Parenting Technical Advisor
Office of Familial Monetary Allocations (Caf)
"I can tell you with 100% certainty that it [UpSwing training] is making a difference, as I have an appreciable increase in complimentary letters and phone calls from our customers following the training."
Superintendent of Service and Division Operations
"Quite honestly I can't point to anything that could have been done better. The UpSwing staff are great to work with and very helpful and on the ball. From the feedback forms it is apparent the facilitators did an outstanding job and the information provided was relevant to those in attendance. UpSwing handling the logistics is a huge load off our operating groups and very much appreciated. The feedback says it all. The marks were incredibly high, as they have been in the past. The written materials were on point and relevant and the facilitators were engaging and well-received by audience members. The debrief meeting provided a good overview of program and results and the summary materials I received provided a greater understanding of the benefit this training provided.
Director, Labor Relations & Training
Ameren Energy Delivery Missouri
"Our work group was formed from a merger of four companies. Although we were all in the same business, the companies we came from had different communication styles and cultures. Our facilitator took time to get to really know us and helped us really get to know each other. She helped us recognize how best to communicate with each individual on the team. The class was energetic, fun and really helped to get our group on the same team going in the same direction. Now we are a cohesive team who work together to help each other achieve the group goals."
Manager -- Technical Training